Shipping Policy
At Surili.shop, we are committed to delivering your favorite mouth fresheners in the safest, fastest, and most reliable manner possible. Please read our shipping policy carefully to understand how and when your order will be delivered.
Order Processing Time
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All orders are processed within 1–2 business days after receiving Order.
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During high-demand periods, processing times may be slightly extended. We appreciate your patience in such cases.
Shipping & Delivery Timeline
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Once your order is processed, we schedule a pickup with our delivery partners.
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Delivery is typically completed within 3–10 business days from the date of dispatch.
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Please note that rural or remote locations may experience slightly longer delivery times.
Delivery Partners
We work with trusted logistics providers to ensure timely and secure delivery across India. Tracking details will be provided via email or SMS once the parcel is dispatched.
Delays and Exceptions
While we strive to ensure on-time deliveries, some circumstances may cause unexpected delays, including but not limited to:
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Adverse weather conditions
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Transportation strikes
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Operational delays from courier partners
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Government restrictions or natural calamities
We will do our best to keep you informed in case of any such delay.
Shipping Charges
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Shipping charges, if applicable, will be calculated at checkout based on the delivery location and order weight.
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Free shipping may be offered on select products or during promotional campaigns.
Incorrect Address / Failed Delivery
Please ensure that the shipping address provided is accurate and complete. Surili.shop is not responsible for delays or delivery failures due to:
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Incomplete/incorrect address
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Unreachable recipient
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Refused deliveries
In such cases, reshipping the order may incur additional charges.
Order Tracking
After your order has been shipped, you will receive a tracking number to monitor your parcel's journey. If you face any issues with tracking or delivery, please reach out to our support team.